How Bumpa solved the Communication problem for over 25,000 Merchants with Sendchamp

Bumpa turned to Sendchamp for a more seamless and less cumbersome solution for an onboarding process to power their messaging.

Bumpa is a smart tool for businesses in Africa to manage their business online and offline. They are solving a key problem that affects the operations of Small and Medium Businesses in Africa. Over 25,000 SMBs can create their business website, sell products, receive payments, track orders and manage their customers on Bumpa.

The Goal of Bumpa is to create a complete business suite for SMEs in Africa. This involves helping business owners from the point of starting the business to fulfilling orders and engaging customers. It also involves going digital with a business website, managing inventory, making sales and receiving payment.

The Challenge for Bumpa

A huge percentage of businesses using Bumpa to sell their products, track their orders and fulfil orders. Hence, reaching and engaging customers of these businesses who have carried out at least one transaction became a tough problem. This also affected customer acquisition so it needed to be solved. Business owners needed to inform their customers of new products, remind customers of existing debt, keep in touch and ask for feedback.

Powering messaging through multiple channels with Sendchamp

After a long search and hectic onboarding processes, Bumpa turned to Sendchamp for a more seamless and less stressful solution. Thanks to our seamless integration, they were able to deliver effective SMS and Whatsapp channels to their customers in no time.

Outcome/Impact On Customers of Bumpa

Now, business owners on Bumpa can send messages via messaging channels of their choice to the right customers and at the right time. This has not just created a better customer experience for all the SME Owners but has improved their marketing and customer retention.

“Sendchamp has allowed us at Bumpa to craft a nexus between the power of commerce with the numerous opportunities in messaging. We are together creating a novel commerce experience for both buyers and sellers.” – Adetunji Opayele, CTO, Bumpa

Sendchamp is the simplest multi-channel messaging platform for businesses in Africa to reach their customers in a seamless way.

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