When it comes to call centers, most people think about the big players – the ones that are household names. Companies like Comcast, Time Warner, and AT&T all have large call centers that employ hundreds of people.
But what about the smaller call centers? How much do they make? And how do they compare to the more prominent companies?
In this blog article, we will look at the earnings of call centers and how you can start your own today!
How much do call centers make?
The answer to this depends on many factors. These include the size of the call center and its type of company.
For example, a call center that is part of a large company is likely to have different pay structures and benefits than a call center that is part of a smaller company.
In general, call center employees make less than the average worker in the United States. The median hourly wage for call center employees is $13.29, which is about 20% less than the median hourly wage for all workers in the United States ($16.88).
Call center employees also tend to work more hours than the average worker. The median call center employee works 42 hours per week, 9% more than the median for all workers in the United States (38 hours).
However, call center employees receive some benefits that other workers do not. For example, call center employees are more likely to have health insurance and retirement benefits than the average worker.
On the other hand, call center owners make $67,879 per year on average.
How To Start A Call Center?
To start a call center, you must have strong customer service orientation and good people skills. It will help you handle customer complaints and difficult callers.
It is also essential to understand call center technology, including auto-attendants, call routing, and call recording. You may be ready to start your own call center if you have these skills and qualifications.
Plus, there are a couple of things to review before starting a call center, such as the type of business you want, the location of your call center, and the type of call center software you will need.
You also need to consider the start-up costs associated with starting a call center, such as the cost of call center furniture, phones, and software.
Once you have considered these factors, you will be ready to start your call center and begin helping customers with their needs.
Call centers play a vital role in the customer service experience of many businesses. They handle customer calls, provide support, and resolve problems.
While call centers are often considered large businesses, they come in different sizes. And while call center employees make less than the average worker, they receive some benefits that others do not.
Suppose you are interested in starting your own call center. In that case, you will need a strong customer service orientation and good people skills. You can even outsource your call center to Sendchamp. We will handle all your customer complaints and difficult callers.